Tuniq‘s Power Supply Warranty Terms and Conditions

At Tuniq, we are serious about satisfying the needs of our customers.  We try to provide our customers with high quality, exceptionally performing products: However, life is not perfect and sometimes our products might become defective.  That is the reason we offer a three year warranty, just in case it is ever needed.

How long is the warranty?

Tuniq power supplies are covered against manufacturing defects for a total of three years from the date of purchase.  This includes a new unit replacement policy for the first year of the warranty period and an additional two years of parts and labor coverage.

Who is covered?

The warranty is limited to the original purchaser and not transferable.  Proof of purchase is required for warranty services.

What is covered?

The warranty covers against manufacturing defects under normal usage.

What is not covered?

Even though Tuniq power supplies are manufactured to our high quality standards, they are not meant to be abused or operated in unintended environments.  Hence, our warranty does not cover damage resulting from mishandling of our product nor incidental or consequential damage from such mishandling.

The following are not covered by our warranty:

1.    Any modification or repair performed without permission from Tuniq.

2.    If the serial number or warranty sticker has been defaced, broken or removed.

3.    Damage caused by acts of nature such as flood and rain, abuse, misuse, accident, unauthorized

      modification or repair, transport damage and any other causes that are unrelated to the product’s

      manufacturing quality.

4.    It is the customer’s responsibility to pre-determine the suitability of our product for his/her needs

      before purchase. Please determine its suitability before purchasing as we do not guarantee the

      product will meet your requirements if the unit is operating out of spec.

5.     Packaging and other consumables used with this product.

6.     Installation, removal, shipping and any other incidental charges.

Who do I contact for warranty repairs?

The warranty repair involves the following steps:

1.   Customer to contact the local distributor concerning the warranty request.

2.    Our local office or distributor will provide the customer with an RMA number.

3.    The customer sends us the defective unit with the RMA number on the outside of the shipping box. 

      Shipping charge  is the responsibility of the customer.

4.    If the unit is determined to be out of warranty due to the above stated reasons under the “What is

      not covered?” section, we will contact the customer for price quote and approval to repair.

5.    If the unit is determined to be under warranty, we will send new replacement unit or repair the

      defective unit according to the terms and conditions of the warranty.

6.    We will contact the customer once the replacement or repaired unit is ready.

7.    We ship out the replacement or repaired unit to our customer.  The shipping charge is the

      responsibility of our local office or distributor.

For North American (USA and Canada) customers, please contact Sunbeamtech’s US office at:

For customer from other countries and regions:

Please contact your local distributor or send an email to info_service@tuniq.com.tw and our service representative will assist you in finding the local distributor to handle your claim.